How a Professional Answering Service Can Help Insurance Agents Boost Productivity and Client Satisfaction

In the fast-paced world of insurance, time is money—and missed calls can mean missed opportunities. As an insurance agent, staying accessible to clients is vital, but it’s impossible to be available 24/7. That’s where a professional answering service for insurance agents comes in.

From handling after-hours inquiries to filtering urgent claims, an answering service can help you maintain high levels of client satisfaction while keeping your workflow efficient. Here's how.

Never Miss Another Lead

Potential clients don’t always call during business hours. A professional answering service ensures your calls are answered around the clock, capturing every opportunity—whether it’s a quote request, policy update, or new customer inquiry.

Handle Claims with Care and Urgency

In the insurance business, claims often come at unpredictable times. A trained answering service can triage calls, collect essential claim details, and alert your team immediately if urgent attention is needed. This responsiveness builds trust and strengthens your client relationships.

Improve Productivity by Filtering Non-Essential Calls

Let’s face it: not every call needs your immediate attention. A live answering service can screen calls, take messages, and only forward the ones that require your expertise—saving you valuable time and allowing you to focus on high-priority tasks.

Professional Representation for Your Brand

Your answering service acts as an extension of your team. With trained agents using custom scripts tailored to your insurance agency, every call is handled with professionalism, ensuring your brand voice is consistent and client-friendly.

Cost-Effective Client Support

Hiring full-time staff to answer calls 24/7 isn’t always practical. An answering service gives you scalable, affordable support without the overhead—perfect for independent agents or growing insurance firms looking to expand.

Support During Disasters or High-Volume Periods

During natural disasters or peak seasons, call volume can spike dramatically. A reliable answering service ensures you can handle the influx without sacrificing service quality or client satisfaction.

Final Thoughts

If you’re an insurance agent looking to elevate your customer experience and reclaim your time, a professional answering service may be the solution you’ve been searching for. It’s more than just answering phones—it’s about being there for your clients when it matters most.

Need Help with Client Communications?

At Professional Answering Service, we specialize in customized answering services for insurance agents. Contact us today to learn how we can help streamline your operations and improve client satisfaction—one call at a time.

📞 940-720-2550
📧 help@professionalansweringservice.com
🌐 www.professionalansweringservice.com

Why Every Cleaning Company Needs a Professional Answering Service

Running a cleaning company means being constantly on the move. Whether you’re handling residential homes, commercial buildings, or post-construction cleanups, your focus is on delivering spotless service—not answering phones. But what happens when a potential customer calls and no one answers?

That’s where Professional Answering Service comes in.

📞 Missed Calls = Missed Opportunities

Cleaning companies often operate during off-hours, weekends, and early mornings—times when your office staff may not be available. Every missed call could mean:

• A lost lead

• A frustrated regular client

• A negative review

• Revenue slipping through the cracks

With Professional Answering Service, your phones are answered 24/7 by live, friendly professionals who represent your brand just like you would.

🧽 Focus on Cleaning—We’ll Handle the Calls

You and your team should be focused on delivering top-tier cleaning, not juggling phone calls while vacuuming an office or mopping a floor. We take your calls, schedule your appointments, relay messages, and even dispatch urgent requests based on your preferences.

🕒 After-Hours Coverage for Urgent Clients

Emergencies happen. A flood in a building or a post-party cleanup might require immediate response. When your clients call after business hours, you’ll want someone there to answer—and fast.

With our 24/7 availability, Professional Answering Service ensures your cleaning company never sleeps—even when you do.

💼 Project a Professional Image

First impressions matter. A live answering service makes your company look more established, polished, and reliable. Clients feel taken care of the moment they hear a professional voice on the line.

Whether it's a homeowner or a corporate office manager, they’ll appreciate the professionalism and fast response.

📅 Appointment Scheduling & Call Screening

We can integrate with your scheduling software or manually take appointments so your calendar stays full. We also screen calls, prioritize leads, and filter out solicitors—saving you valuable time.

✅ Why Choose Professional Answering Service?

• 24/7 live operators

• Custom call handling for your unique cleaning business

• Bilingual support available

• Affordable plans tailored for small and growing businesses

• Locally trusted with decades of experience

📈 Grow Your Cleaning Business with Confidence

When your calls are consistently answered, your business grows. Clients trust you more, book more often, and refer you with confidence. Partnering with Professional Answering Service helps you stay connected, responsive, and one step ahead of the competition.

Ready to stop missing calls and start growing your business?
Let Professional Answering Service handle your phones while you handle the mess.

📞 Call us today or visit our website to get started!

Why Your Towing Company Needs Professional Answering Service

If you own or operate a towing company, you know that calls come in at all hours—from stranded drivers, insurance agents, and law enforcement. Every missed call can mean lost revenue and a frustrated customer who finds another towing provider.

That’s why many towing companies trust Professional Answering Service—a reliable, 24/7 solution that helps you stay available, book more jobs, and improve your customer experience.

24/7 Coverage Without 24/7 Staffing

Tow truck calls don’t follow business hours. With Professional Answering Service, you get round-the-clock phone support from trained operators who act as an extension of your team. Whether it's 2 PM or 2 AM, your calls are answered professionally and promptly.

Never Miss a Job Again

In the towing business, fast response is everything. If you miss a call, chances are that customer is already dialing the next company. We ensure that every call is answered live, with all details captured accurately—so you can dispatch your team and secure the job.

Professional, Friendly Call Handling

Drivers in distress need more than just a tow—they need reassurance. Our team is trained to remain calm, friendly, and professional in high-pressure situations. We’ll treat your customers the way you would, giving them confidence in your service from the first “hello.”

Save Money and Resources

Hiring full-time staff to handle phones 24/7 is costly. With Professional Answering Service, you get reliable, on-demand call handling without the expense of overtime, benefits, or office equipment. It’s a smarter way to grow without stretching your team thin.

Handle Peak Call Times with Ease

Bad weather, busy highways, or multi-car accidents can send your call volume through the roof. We’re ready for that. Our answering team can handle multiple calls simultaneously, ensuring no customer is stuck waiting on hold or sent to voicemail.

Stay Focused on the Road

Your drivers need to stay focused on the job—not juggling incoming calls while behind the wheel. Let us handle the phones so you can stay safe, efficient, and ready to respond.

Custom Scripts & Dispatching Options

We tailor our service to your towing company’s needs. Want us to follow a specific intake process? Relay calls to different drivers based on zone? Text you urgent calls only? No problem. With Professional Answering Service, you stay in control while we handle the details.

Don’t Let Another Call—or Customer—Slip Away

At Professional Answering Service, we know that every call counts. Whether you’re a solo operator or managing a fleet of trucks, our 24/7 answering service helps you run smoother, capture more jobs, and create loyal customers.

Ready to put the phone on autopilot and focus on the road?
Let Professional Answering Service take the wheel—so you never miss a call again.

Contact Us Today

Why a Professional Answering Service Is Essential for Pest Control Companies

If you run a pest control business, you know how critical it is to answer every customer call. Whether it’s a termite emergency, a rodent sighting, or a bed bug problem, people need fast, reliable help — and if they don’t reach you, they’ll call someone else.

That’s why using a professional answering service for pest control companies is a smart, cost-effective move. It ensures you never miss a call, improves customer service, and helps you grow your business — all while freeing up your team to focus on what they do best.

Answer Every Pest Control Call — 24/7

Pests don’t keep office hours, and neither should your phone line. A 24/7 pest control answering service ensures that every call is answered promptly — even after hours, on weekends, and during holidays. Whether it’s an urgent infestation or a new customer inquiry, you’ll never miss another opportunity.

Boost Appointments and Service Calls

Professional answering services do more than just answer the phone — they can schedule pest control appointments, provide quotes, and relay messages in real-time. This helps convert more callers into booked jobs and keeps your technicians working efficiently.

Deliver Exceptional Customer Service

First impressions matter. When customers call with pest problems, they’re often stressed. A trained, courteous live agent can offer reassurance, professionalism, and a smooth experience — making your pest control company stand out from competitors who let calls go to voicemail.

Handle High Call Volume During Peak Seasons

Summer brings ants and wasps, fall brings rodents — and both bring higher call volumes. A pest control answering service helps manage multiple calls at once, so customers never hear a busy signal or wait too long. That means more leads, more jobs, and more revenue.

Filter and Qualify Pest Control Leads

Not every call is a potential customer. A professional answering service can screen and qualify leads, identifying real pest emergencies versus non-urgent inquiries or sales calls. This saves you time and helps prioritize high-value customers.

Support Your On-the-Go Technicians

Most pest control professionals are in the field, not sitting in an office. An answering service ensures your team stays focused on treatments and inspections while calls are handled by trained agents who relay important info via text, email, or app.

Grow Your Pest Control Business

By ensuring every call is answered and every opportunity is captured, a professional answering service directly contributes to business growth. Happy customers, more scheduled jobs, and better reviews — all from providing a consistently professional phone experience.

Don’t Let Missed Calls Hurt Your Pest Control Business

Investing in a professional answering service for your pest control company is one of the smartest ways to improve customer service, increase bookings, and grow your business. Whether you’re a solo operator or managing a full team of technicians, the right service will ensure your phones are always covered — and your customers always cared for.

How a Professional Answering Service Can Help Your Tree & Lawn Service Business Grow

When customers need tree trimming, storm cleanup, or regular lawn maintenance, their first instinct is to pick up the phone. But if no one answers? They’ll likely call the next company on the list. For a tree and lawn care business, that’s a missed opportunity.

That’s where a Professional Answering Service becomes a game-changer.

In today’s fast-paced, customer-driven world, having reliable phone coverage isn’t just a luxury — it’s essential. Here's how a 24/7 answering service can help you stay ahead of the competition and deliver top-tier customer support.

1. Never Miss a Lead — Even After Hours

Homeowners don’t always call during business hours. Tree limbs fall at 2 AM. Lawn care needs get remembered over dinner. With a 24/7 answering service, your business is always available — capturing leads, booking appointments, and responding to urgent service requests any time of day or night.

2. Professional Customer Support for Your Tree Service

Your customers expect quick answers and courteous service. A trained answering team ensures every call is handled professionally, using custom scripts tailored to your services. Whether it's a question about seasonal trimming or an urgent emergency tree removal, they’ll get the right information — fast.

3. Streamline Scheduling for Lawn Care Appointments

Many answering services integrate with your calendar or CRM, allowing them to book lawn care or tree trimming appointments on your behalf. That means fewer back-and-forth calls, better time management, and a smoother customer experience from the very first interaction.

4. Handle Emergency Calls Without Stress

Storms and bad weather can overwhelm your phone lines. A professional answering service can manage high call volumes during emergencies, prioritize urgent calls, and relay them to your on-call crew. You stay organized — and your customers stay calm knowing help is on the way.

5. Boost Your Brand Image

Customers judge your professionalism from the moment they hear “hello.” A friendly, knowledgeable voice answering every call reinforces your reputation as a reliable, trustworthy company. It’s a simple upgrade with a big impact on customer satisfaction and retention.

6. More Time in the Field, Less Time on the Phone

You didn’t start your business to sit by the phone. A lawn care answering service lets you and your crew stay focused on what matters — providing top-quality service. No more missed calls while you’re up in a tree or running a mower.

Ready to Grow Your Green Business?

Adding a professional answering service is like hiring an all-star receptionist — without the overhead. It keeps your communication seamless, your customers happy, and your business growing strong.

If you're serious about scaling your tree and lawn care company, it's time to invest in the kind of customer experience that keeps clients coming back — and referring others.

Need help choosing the right answering service? We can guide you toward the best fit for your business size, call volume, and budget.

Professional Answering For Your Alarm Company

In today’s fast-paced world, where security concerns are constantly growing, alarm companies must provide exceptional service to stay competitive. One key way they can improve efficiency and customer satisfaction is by partnering with Professional Answering Service. An answering service can help an alarm company streamline operations, offer 24/7 support, and enhance customer trust. Here’s a look at how an answering service can benefit an alarm company.

1. 24/7 Availability and Rapid Response

Security systems protect homes and businesses at all hours of the day. When alarms go off, customers expect immediate action, regardless of the time. An answering service ensures that every call, whether it’s during business hours or at 2 a.m., is promptly answered by a professional. This guarantees continuous coverage, providing peace of mind to customers that they are protected at all times.

By responding quickly to alarms and emergencies, answering services ensure that any false alarms, break-ins, or technical issues are dealt with swiftly. Fast, reliable communication can also mean the difference between catching a potential intruder or missing the chance entirely.

2. Improved Customer Service

Customers may call for various reasons: alarm maintenance, troubleshooting, system upgrades, or billing inquiries. An answering service can triage these calls and ensure that customers get connected to the right department or have their issue addressed immediately.

By handling routine inquiries or basic troubleshooting, an answering service can allow the alarm company's in-house team to focus on more complex issues. Additionally, the human touch of a live operator can enhance customer satisfaction, making customers feel valued and reassured that their concerns are being prioritized.

3. Cost-Effective Solution

Hiring full-time staff to be on call around the clock can be expensive, especially for smaller or mid-sized alarm companies. An answering service provides a cost-effective alternative by offering professional operators without the overhead of additional staffing. This means the alarm company only pays for the services it needs, whether that’s after-hours coverage or full 24/7 support.

Additionally, answering services can help reduce costs associated with missed calls, as customers may seek services elsewhere if they cannot reach the company when they need help. Fewer missed calls lead to higher customer retention, translating into long-term profitability.

4. Scalability and Flexibility

Alarm companies may experience fluctuations in call volumes, especially during peak seasons, technical upgrades, or following marketing campaigns. An answering service can easily scale to handle these surges in volume. Whether it’s an influx of calls due to new product launches or emergency situations, the answering service can adjust its capacity to ensure no call goes unanswered.

This scalability means alarm companies don’t need to worry about hiring temporary staff for busy periods or losing customers because they can’t keep up with the demand.

5. Professional Representation

An answering service operates as an extension of the alarm company, acting as the first point of contact for customers. A professional answering service employs trained operators who understand the alarm company’s specific needs, services, and customer base. This ensures that every call is handled professionally, creating a seamless experience for the customer.

A well-trained answering service can even follow custom scripts tailored to the alarm company’s brand, enhancing the company’s image and helping build trust with customers.

6. Emergency and Escalation Handling

In the alarm industry, emergencies happen, and quick response is crucial. An answering service can be trained to handle emergency situations effectively, ensuring that critical calls are escalated to the appropriate personnel immediately.

Operators can follow specific protocols, such as contacting emergency services, dispatching technicians, or notifying customers, based on the nature of the situation. This ensures that even in high-pressure moments, the alarm company maintains efficient operations and provides exceptional service to its customers.

7. Enhanced Security Monitoring and Reporting

Some answering services offer advanced monitoring services that can integrate directly with alarm systems. This allows for real-time notifications of triggered alarms, and operators can quickly assess the situation and contact emergency services if needed. This added layer of security gives alarm companies a competitive edge by offering enhanced protection and quick response times to their customers.

Answering services can also keep detailed logs and reports of all calls, helping alarm companies monitor performance, resolve disputes, and analyze call data for business improvements.

In the competitive landscape of the security industry, an answering service is a valuable asset to any alarm company. By providing 24/7 availability, enhancing customer service, offering cost-effective solutions, and improving scalability, an answering service ensures that alarm companies can focus on delivering top-tier protection to their customers without missing a beat. Investing in an answering service not only streamlines operations but also builds trust and loyalty with customers, ensuring long-term business success.

Professional Answering Service For Your Reservation Line

In the competitive hospitality industry, ensuring exceptional customer service is important to being successful. An answering service for your reservation line can be a game-changer, offering numerous benefits that enhance efficiency and customer satisfaction. 

Professional Answering Service provides round-the-clock availability, allowing potential guests to make reservations at any time, even outside regular business hours. This accessibility not only increases booking opportunities but also caters to international guests in different time zones. 

Having live operators will ensure every call is answered promptly. Professionally trained to eliminate the frustration of missed calls or long wait times. By entrusting trained professionals, hotels and restaurants can focus on delivering a superior guest experience while maintaining operational efficiency. 

When you provide a personalized service, with a dedicated reservation team, you can significantly boost customer loyalty. Guests will appreciate the fast and personalized attention they receive when making their reservations. 

At the end of the day, putting Professional Answering Service to work your reservation process not only streamlines operations but also elevates the overall service standards. Get a worthwhile investment for any hospitality business striving to get genuine customer care.

Online Chat Support

Dispatching Service From Professional Answering Service

Dispatching is a vital service for major industries. Professional Answering Service takes the work out of hiring employees, training operators, & keeping business going 24/7. Get an entire professionally trained staff for one low monthly payment. Save money on training while we do all the work for you. Keep your business going 24 hours a day with a service that never stops working for you.

Hiring a staff to work dispatch 24 hours a day, 7 days a week, can be very costly. Here, at Professional Answering Service, we provide a staff that is fully trained & ready to work for you. When business fluctuates, so does your need for employees. We provide a steady service no matter the amount of staff your company needs at one low price. Our pricing is only based on the minutes your account uses so never pay for more than you use. Never worry about staff quitting, providing healthcare, or paying employee taxes with a service that does that all for you. Get the staff without all the hassle.

Keeping a staff trained is time consuming. Save your company the time & money used to train your dispatchers by getting a fully trained staff. We continually train our operators with a coaching & counseling approach to ensure each operator stays up-to-date on your company’s needs. Updates to your account can be submitted 24 hours a day. Updates that are submitted are then relayed to the operators & training begins immediately. Get back to business while knowing you have professionals working for you.

Extend your business hours without having to keep the lights on. With Professional Answering Service you get a remote staff, 24 hours a day, 7 days a week. We work holidays, weekends, & every other day of the year so you won’t have to. Get the vacation you deserve, all while business never stops. Provide your customers 24/7 office hours so you never miss a thing.

Dispatch may be a necessity for your business, but over paying to staff your team doesn’t have to be. We offer a free 7 day trial so you can try us before you buy us. Our service comes hassle free with no contract or commitment. Sign up is made seamless & easy via our online form: Sign Up Today . Your company has the option to set up auto pay & paperless billing to eliminate the clutter. Work less with a professional team ready to work for you!

Get A Remote Staff For Your Remote Office

Time to rethink the workplace!

Each year commercial real estate gets more expensive & employee wages increase. As a business owner you know the effect these changes can do to your business. Professional Answering Service is here to offer you a break by saving you time & money. Get an entire staff for less than the cost of one full time employee. Answering Service vs Hiring Receptionist

Reduce Office Space

Rent, utilities, & employee benefits can add up real quick. So reducing your office space can put a lot of dollars back in your pocket. With Professional Answering Service you will get an entire staff without the need to provide work space. No work space means no equipment to provide. Equipment like computers, phone lines, & the upkeep of equipment cost money. With an answering service you get all of that without the extra bills. Plus you get a fully monitored, professionally trained, staff available for your office 24 hours a day. You get extended hours & less hassle.

Reduce Staffing Needs

As an office manager, I know the pains of hiring & training employees. Employee turnover alone is enough to make you want to pull your hair out. Training is a tedious, but required process, to ensure the best quality of service. Well, we are here for you! We take all the work out of your labor needs by giving you an already professionally trained staff. If your company grows, we grow with you.

Increase Travel

Ready to take your office everywhere? We give you the ability to go anywhere. Having a remote staff give you the perk of never having to cover a shift when an employee calls in. Remote staffing also allows you to be anywhere and still get work done. When the weather gets bad stay home! We will be here to take care of business, while keeping you up-to-date the entire step of the way.

Increase Your Productivity

In a world of automation people tend to find comfort in speaking to real people. With an answering service you can provide your customers support of live operators, 24 hours a day. Having a 24 hour support team gives your customers confidence in your company. Confidence in your company leads to referral opportunities, as well as, repeat customers. Live operators also give you the benefit of never missing a call. Missed calls lead to missed opportunities & missed opportunities lead to lost profits. See what your missing with a 24 hours service.

What we can do

• Customer Support

• Online Support

• Order Taking

• Employee Check In/Out Line

• Reservation Line

• Appointment Scheduling

• Information Line

• Cancellation Line

• 24 Maintenance Dispatching

• 24 Hour Emergency Dispatching

• Call Routing

• Call Screening

• Transaction Processing

• 24 Hour Message Taking

When you need a break from the constant ringing we will be here for you. Professional Answering Service provides communication solutions for any industry. Give us a call today to find out what we can do for you. Follow our blog to stay up-to-date on new service & discounts we provide. www.professionalansweringservice.com/answeringservicebasics

Live Chat Support For Your Website

When we say we work for you, We mean it! As representatives of your company we are here 24 hours a day, 7 days a week, 365 days a year. We provide a professionally trained staff of operators to work for your company & we now offer even more support for your business.

Online Chat Support

Professional Answering Service can improve your website with online chat support. Your company can use our service to give your clients & customers immediate assistance 24 hours a day. Not only will we extend your office hours by telephone but now we offer around the clock support online to help you meet your business goals. We provide service that includes:

• Customer Support

• FAQs

• Order Taking

• Reservations

• Tier 1 Tech Support

• Custom Scripts

• Cancellations

All of this included with a professional answering service! Chat support has become the preferred method of communication between consumer & company. Give your customer the peace of mind & support they need, anytime they need it. The best part is your company will save money. Savings come from extending hours without the need to increase staff. Also maintain your customer’s happiness by providing them immediate support leading to an increase in productivity. People tend to buy more when they find a company they can trust & believe in.

With a professional staff of live operators on your side you can know your customers will be treated with good old fashion customer service. We pride ourselves in becoming an extension of your company & will get to learn your product as if it were our own. As your company grows we grow with you. As you roll out new products we learn and evolve with your company. The best part is we are here everyday so you can get the break you need. We will go above and beyond to make sure your customers get the support they deserve.

Visit www.professionalansweringservice.com to learn more

We Are Here For You!

Answering Service For Home Business

Growing a home business can sometime outgrow your home. So when your business starts to bust the seams consider Professional Answering Service for your communication needs. Professional Answering Service not only provides you virtual receptionist but can add a 24 hour chat service to your online presence as well. With no need to add office space you can continue to grow from your home without the cost of hiring, moving locations, & increasing utilities. Not only will you get savings to increase profits but you also get a professionally trained staff available to meet your communication needs 24 hours a day, 7 days a week, 365 days a year.

Virtual Receptionist

Professional Answering Service staff provides trained operators experienced in all things communications. The best part is our service doesn’t cost you an arm & a leg. Please visit our pricing page to get familiar with how we charge our clients. Even better is a list of things our operators provide at no additional cost to your company! Our company only charges for the minutes that our operators are actually on the phone with your client so the following is all provide at no additional cost to you. Patching is the most common pricing question we get. Our service actually does not bill for patching outbound calls to you or your employees so that means you get a Dispatching Service 24 hours a day at no extra charge. Appointment Scheduling is offered though programs we provide or a system you are currently already using. Again you are only charged for minutes our operators are on the phone with your caller so appointment scheduling & data entry, such as Order Taking, will not raise your bill.
Does your business need a Reservation Line. Pack your seats without getting over worked! Our operators will get information from each caller that is outlined by you. All accounts are customized to fit the needs of your company so you are in total control. You get to choose your Answering Phrase as well as the information requested from or given to each caller. Information Lines, Customer Support Lines, & Online Chat Support can be customized through specific scripts provided by you. Transcription is also a benefit of hiring with us. You get the data for free & only pay for talk time! All of this is provided at a fraction of the cost to hire in house. Please visit Answering Service vs Hiring Receptionist to see how those savings match up.

Extending office hours is another ways to save with Professional Answering Service. Now that you can stay in your home office you will have no need to increase office space or utilities. You will however get to extend your office hours. Extending office hours can generate more leads while decreasing missed opportunities. No more missed calls or callers hanging up to the sound of your answering machine. Also included in your service is Call Screening to save you time on irrelevant calls. In today’s world keep existing customers happy by providing a 24 hour service with live operators. Live Operators let your callers know that you care. In a world of automation we sometimes forget what a relief it is to speak to a person one on one. Reassurance, compassion, & knack for listening is what we instill in each of our operators to ensure each caller is met with the most professional service.

So with more business to handle now that things have grown let us relieve the stress of your everyday communication needs. We are here to work for you everyday of the year. Now offering $45 off your first bill to try us out and see how Professional Answering Service can benefit your business. Visit We are here to work for you so see other services we offer to all industries. If you have any questions please send us an email

HVAC & Plumbing Answering Service

If you are in need of an experience answering service then you have come to the right place. The HVAC & Plumbing business require a 24 hour service in order to serve customers in times of dire need. Depending on the weather going without heat/air can get detrimental to life. A plumbing problem left unattended could lead to a costly disaster. Here at Professional Answering Service we have years of experience in handling these types of calls. We know how important your business is & how to treat a customer in need.

Helping The Customer

When a plumbing disaster strikes a customer can be very demanding of immediate service. Each operator is trained to not only be professional but compassionate as well. We spend time with each customer giving them the reassurance they need to make sure their needs are met. Our service offers the option to patch, text, & even email service calls to your on call technician. Multiple technicians? No problem we can text & email as many destinations as you need with the option to verify. The option to verify will confirm each message is received by your technician with a simply reply from that on call. Responding by text or email is very convenient when you are tied up with a job or customer. In the summer time the heat can be very irritating. Being from Texas we understand that. In the winter being cold can lead to sickness. We will go above & beyond to not only reassure you customer but to also make sure emergency situations are taken care of immediately.

The price of a 24 Hour Service

Hiring a 24 hour staff can lead to, not only high training expenses, but a rise in annual labor cost. Technicians who have to take calls after hours are paid premium wages for the extra amount of time & work invested in the job. The last thing this type of business needs is an added cost of 24 hours call dispatching. When comparing the cost of an answering service to the cost of an in house staff we have found that the annual cost of an answering service is significantly cheaper that the cost of the average annual wages for one employee. That’s right you get an entire fully trained staff for cheaper that what if would cost you to hire one employee at an average annual wage. Check out our comparison at Answering Service vs Hiring Receptionist

Outsourcing to an Answering Service

The best part about outsourcing to an answering service is there is no strings attached. No unemployment to pay. No extra office space to provide. All you have to do is transfer your office lines & you instantly have fully trained staff at your disposal. Each operator will be trained to follow instructions specifically outlined by you. Each call will be directed by your protocol. Each account will be customized to suit the needs of your success. No contracts to sign. You can cancel anytime with no penalty. For pricing or to see how you can customize your account visit Services & Pricing. Sign up today & we will waive the first months base rate of $45!

Apartments, Property Managers, & Real Estate Answering Service

I read a study the other day that said more millennials are opting to rent over owning property, making apartment complexes more trendy, leading to higher occupancy rates. As properties fill so will the work load for the property manager. Managing a property is a 24 hour job that requires a 24 hours service. Offering your tenants a reliable, professional, & courteous live operator around the clock can save you time & money.

What We Can Do For You

An answering service can take care of all your communication needs for your vendors & tenants. By taking care of your communication needs you have added time to meet with tenants, deal with property issues, & manage employees. Often times property managers rely on an answering machine to handle calls while they are out on property leading to missed call. Answering machine can often make a person with a maintenance problem feel like they are not important or service will not be rendered in a timely manner. Rental leads often hang up & move on down the list to search elsewhere. It is easier to hang up rather than leave a message on a machine & wait for a call back. Live operators not only can answer general property information but can also act as a receptionist for your office. With 24 hour live reception you can give your callers reassurance that their needs will be met. You can provide information to any caller no matter what time of day it is. The best part about having an answering service for office reception is you save time on hiring & cost of round the clock employees.

Save Money

Saving money is an asset to any company. Saving money on staff is even better because it can add up to a generous profits annually. Click here to see the annual cost comparison of one receptionist vs an answering service. Adding an answering service to your office provides you an entire staff 24 hours a day, 365 days a year, for one low monthly payment. When comparing the cost of an answering service vs an entire 24 hour staff we usually find that an answering service cost less than the amount paid to one employee monthly on an average wage. Times that by an entire staff & see an astronomical savings. Another way of saving money with an answering service is by never missing a call. Missed calls can lead to missing out on potential clients or lead to disastrous maintenance problems. Missing leads of potential clients can reduce your overall occupancy rate lowing the income for your property. Missing important maintenance problems like leaks, electrical problems, and even backed up sewer lines can lead to floods, fires, and huge messes costing more money in repairs as well as insurance fees.

Saving Time

Taking the communication needs of your facility will ease your workload. You can spend more time on matters that need to be addressed. You can also spend more time introducing potential tenants to your property. Above everything you get to save time on hiring. When you choose Professional Answering Service you are choosing to add a professionally trained staff to staff. Our operators not only represent us but more importantly they represent you & your property. We are more of an extension of your brand rather than an answering service.

Each property is different & unique. Let our operators get to know you & your callers so that we can provide a customized personal experience. We strive to meet the need of each individual caller by follow a specific protocol outline by you based on your needs to succeed.

To see our price please visit the service & pricing page

Answering Service for Funeral Homes

Funeral homes provide a critical service at the hardest time in a client’s life. Being tasked with such a responsibility can be overwhelming for any business. Here, at Professional Answering Service, we take our time to extend compassion, comfort, and professionalism when it is needed most. You can rely on our operators to save you time by handling your communication needs, 24 hours a day. When we work for you we represent your company with the utmost courtesy and respect ensuring each caller’s needs are met.

How Can An Answering Service Provide Support?

To all the overloaded funeral directors out there: We are here for you! Setting arrangements with grieving families can take time. While you are handling the important business we will be here to answer your phones. With 24 hour operators you never have to miss a potential client needing service. Our operators will extend your time to ensure each client gets the one on one service they deserve.

When calling a business it often comforts the caller knowing a live person is going to answer the phone. Opting for live operators, 24 hours a day, can be reassuring to a person in distress. Client’s frustration can run high, very quickly, when you are dealing with the passing of a loved one. Ease your client’s mind by ensuring their call is answered when they reach out to you. Our operators will take the client’s information then work to get you the message, as soon as possible, according to your instructions.

Funeral homes often require a 24 hours service due to the nature of the business. Professional Answering Service provides a 24 hours service at a fraction of the cost to staff a 24 hour service. See Answering Service vs Hiring Receptionist to see how we can save you time & money on staffing. As you grow within the company we will grow with you at no additional cost!

Our operators come with the experience & knowledge of how important each call is in the Funeral Industry. Each account is customised to fit your exact needs. Check out Account Overview to see how you can customise your account. The pricing page will explain how you never pay more you use. Each account has no minimum requirement & no contract to commit to. To speak to a live operator now give us a call 800-472-9780

Medical Answering Service

The medical field is one of the busiest industries we serve. Certain medical practices are required to provide after hours emergency service for patients. Providing 24 hours service to patients can get costly when it comes to staffing, training, and office space. Professional Answering Service can save you valuable time & money by providing you an already fully trained staff 24 hours a day.

24 Hour Service

Professional Answering Service has experienced operators here to serve your patients 24 hours a day, 365 days a year. We never charge more for working holidays or overtime. Providing your patients 24 hours emergency service for one low price. For current pricing information visit read more.

Call Handling

When an emergency call comes in our operators rely on the protocol put in place by you to meet your patient’s specific needs. By following your instructions the operator collects important information, then delivers the call in a timely & efficient manner. Each operator will focus on providing consistent accurate service so that your patient can count on reliable service when times are hard.

Live Operators

A lot of company are relying on an automated service in order to cut overhead cost. From personal experience I can tell you just how helpless it can feel to have to deal with an automated service in the time of a serious emergency. An automated service can often lead to a delay in response time. A delay in response time for a patient could lead to a disastrous outcome or make your patient feel neglected. A live operator can not only, calm your patient by reassuring him/her that their needs will be met, but can also make sure their call is delivered in the most efficient way possible.

Each call you receive will be entered, then directed by your specific instructions so that each caller receive the support that they need. Please see our Service & Pricing page to see how you can customize your account. As your company grows with us our operators will get more familiar with your callers in order to provide them a pleasant & personal experience to ensure the best customer service. If you have any question feel free to contact us.

Legal Answering Service

Before you start hiring receptionist for your law practice please check out Answering Service vs Receptionist. A legal answering service provides live trained operators, 24 hours a day, to extend business hours while lowering overhead cost. Your practice can enjoy the benefits of having a fully trained staff, professional service, and extended hours all for one monthly fee.

Office On The Go

With operators available to deal with reception needs you have the ability to get out there & handle business. Meetings, hearings, counseling, & everyday business can keep you away from the phones for most of the day. With a legal answering service providing 24 hour full service reception you can rest easy knowing that your calls are being answered.

A legal answering service provides you with remote reception so that you have the option to downsize your current office space. Downsizing your office space can lead to an increase in cash flow by decreasing overhead cost.

A remote answering service can be the perfect option for bad weather seasons as well as savings. When bad weather keeps you from being able to come in the office rest assured knowing that every call will be answered. Each potential client will be greeted by a professional operator, who is ready to meet their needs.

After Hours Clients

At the end of the day business doesn’t stop just because the office is closed. People search for legal help 24 hours a day as problems arise. Having a legal answering service on your side can ensure you never miss a new client. Our operators are trained to field basic questions, collect important data, and deliver the call appropriately depending on the level of emergency & protocol put in place by you.

Criminal Defense Lawyers get the chore of screening collect calls from jail. This process can get tiresome when after you get the tenth call, in a row, from the same inmate. Let our operators handle these situations for you. Each operator is trained to be compassionate, understanding, and professional. Each call will be screened, then delivered per your protocol to the appropriate destination.

With live operators, 24 hours a day, your caller will be able to speak to someone directly anytime they call. When a caller has a problem they often feel confident speaking to a live person regarding their issues. Our operators will assure your caller that their needs will be met, as soon as possible, to reduce anxiety their predicament may be causing.

Each one of our clients choose everything from the way calls are handled to the questions our operators ask your callers. Please check out our blog to see ways we can save you money, handle your calls, and explain more about what our service can do for you.

The Base Rate

Professional Answering Service relies on a usage based billing system that tracks your calls per tenth of a minute (6 seconds). The calls are charged per tenth of a minute so you are not charged for more than you are using. The first tenth of a minute per call is free to avoid being charged for hang ups, wrong numbers, fax machines, and solicitors. At the end of every billing cycle each tenth of a second accumulated is totaled then charged $0.90 per accumulated minute. Each invoice is consist of two parts: Usage & Base Rate. Our company charges $45 per month as a monthly base rate. But why?

As a company that started in 1986 we take pride in not having raised rates since 1991. That’s right we are still charging early 90’s prices. Most answering services these days have set packages with a monthly fee that increases depending on which minute usage bracket you fall in. We do not charge any higher or lower depending on your usage. We only charge the set base rate of $45 plus usage. When you start an account with Professional Answering Service you can take comfort in knowing your rate is never going to change.

Operator Training

Each base rate includes continued operator training. Our Operators are well trained and monitored to insure professional and courteous service to all callers. Our operators not only represent our company, but more importantly yours. All operators are conscientious to the needs of each caller and of our clients while following your instructions to get every message to the right person or place.

Equipment

The base rate also consist of equipment maintenance. Equipment we use is the most advanced computerized tele-messaging system available continuously powered by battery via an on line UPS to eliminate outages and spikes. Our operators stay connected with VoIP, a system that allows us to connect faster, stronger, and more reliably. Once the message has been entered a series of automated events occur to insure proper delivery. Call logs can now be sent via email, fax, text each day at any specific time. We offer multi-email and multi-text messaging accounts at no additional cost to ensure everyone gets the message at the same time. For emergency calls reminders are automatically echoed to operator until delivery is completed. 

What We Don’t Charge For:

• Text messaging

• Email

• Fax

• A Readiness to Serve Clients

• Custom Account

• The 1st 6 Seconds

• Multiple Destination Call Routing

• Call Screening

We do our best to save you money by decreasing overhead & increasing productivity. To see how we can help you grow visit www.professionansweringservice.com

Prepare Your Business For Bad Weather

Extreme arctic cold is sweeping through the Northeast & Midwest area of the nation right now. People are being told to stay inside & be prepared. Being unprepared, as a business in a time of unforeseen weather conditions can lead to a potential outcome, that can be devastating, leaving your business at a stand still for an indefinite amount of time. Learn how an answering service can save you money during bad weather seasons.

Automatic Call Forwarding

Call forwarding is a feature that allows you to forward your lines to the answering service when you are busy or simply not in the office. With automatic call forwarding you do not have to be in the office for the lines to forward. This is ideal when weather conditions outside will not permit your company to open. You can set automatic call forwarding to forward to the answering service after so many rings to ensure your calls never go unanswered. This feature comes in handy, not only for bad weather, but for meetings, conferences, and lunch hours as well. If you are on the other line it will automatically be transferred on the first ring.

24 Hour Service

Having automatic call forwarding means that you can offer your clients 24 hours service even when the weather is to severe to go out in. The answering service provides you a full staff of professional operators ready to answer your lines 24 hours a day, 7 days a week, 365 days a year. Each account is customizable to meet the needs of your clients & business. When the stress of bad weather is personally affecting you have peace of mind knowing that your company will continue to operate. We offer call routing, text messaging, & email service so you know right away who is contacting you.

Emergency Service

Live operators 24 hours a day will allow any type of company to offer emergency service year round without increasing the cost of staffing the extra business hours. See Answering Service vs Hiring A Receptionist to compare cost. Whether your company needs 24 hour maintenance or 24 hour patient care we have trained operators to assist your caller any time of day or night. Each operator is trained to be professional, courteous, and compassionate in order to handle your calls efficiently. Customizable accounts offer you the freedom to route each call individually in order to increase productivity.

Information Line

Let your caller know what is going on when you are not able to open for business. With live operators, 24 hours a day, information can be relayed to each caller. Appointment rescheduling, event cancellation, or general information can be distributed by each operator keeping your clients informed & up-to-date. Operators can also do order taking, transcription, & message taking so that you can extend office hours. With outbound calling the operators can call your patients/clients to let them know you will not be operator during normal business hours.

Employee Call Ins

Keep track of your employees with an answering service. Each employee call in will come with a date & time stamp. You can be informed immediately or if you prefer a call log can be sent daily via fax, email, or text messaging. Also keep track of your employee hours with a clock-in clock-out feature. This feature comes in handy when your employees work remotely. When the employee calls to clock in/out the information is collected then sent with time, date, & any additional information you need requested.

Don’t let the weather stop you from getting business done. Let your callers know you will be there 24 hours a day to meet every need. Increase productivity while saving money with a full staff of operators at a fraction of the price to hire. To see others services we provide visit Call Handling for Any Business.

The Hello & Good Byes

As a company, whether you are established or just starting out, your reputation reflects who you are to any potential client. When a potential client reaches out to your company by telephone the operator or receptionist answering the phone gives your caller their first impression of your business. As a business you want each client to get the best feeling from every experience with your company. As an operator it is important to follow proper etiquette when representing your account with each caller. As a professional answering service I would like to go over what we offer as etiquette training for our operators.

Communication

Each operator is trained to fully listen to your caller. A caller that feels like they are heard will know that the person on the other line cares. In the event of an emergency or a complication in service listening to the caller can not only keep them calm but also let them know that the operator will do anything he/she can to resolve an issue or get them the service they needs immediately.

Fast Response

The answering time, set by our company standards, is 2 rings. When an operator hears a call come in he/she is trained to answer the call within the first 2 rings. After the second ring, if the call has not been answered, a red light will start to flash sounding an alarm to let every operator know that a call needs to be answered immediately. Waiting on someone to answer the phone can make callers get impatient & feel like a business is not responsive.

The Greeting

Each account comes with a customizable format to fit the needs of your company. This offers you the choice of how the operator responds to your callers. An answering phrase is created to keep the responses uniform so that your caller knows what to expect when reaching out to your company. Have you ever called a company that answers the phone “Hello”? I have & each time I ask myself before saying anything to the operator, “Did I call the wrong number?”. Stating the business name along with “How may I help you?” or “Thank you for calling <business name>” can often give your caller a professional start to the conversation.

The Conversation

Keeping communication clear is very important for every call answered. Each operator is taught to talk clear & confident to keep your callers reassured their needs will be met. Talking while eating, chewing, or drinking is against basic standards outlined to each operator. A no tolerance policy is in place so that operators refrain from using slang or inappropriate words. One thing we outline to each operator, in training, is that he/she is to never argue with the caller. If the caller refuses information, the operator is instructed to connect the caller to the appropriate manager put in place by your company to avoid exacerbating any situation.

The Closure

Saying “Bye” to someone, who has already disconnected the phone line from you, can make you feel like the operator was in a rush & has no time for you. The proper response would be to wait for the caller to finish the conversation. We often end conversation with “Thank you for calling <business name>. Is there anything else I can help you with today?”. After this statement the operator will wait for a response then say “I hope you enjoy your day, good bye.”, then wait for a “bye” back before disconnecting. Ensuring a customer disconnects first is the best way to make sure they no longer needed your service.

After a caller disconnects we want them to go away with a feeling of satisfaction. As an operator, representing your company, we strive in knowing that our reflection impressed your caller & boosted your service. As you grow as a business so do we. If you would like to see how we can save your company money please read Answering Service vs Hiring a Receptionist .